Email: shockveil.shop@gmail.com
Whatsapp: +380980721571
Instagram: @shock_veil
Telegram: t.me/Nataliqve
Custom Orders & Personalization
Do you accept custom orders?
Yes, we accept custom orders. Many of our veils can be customized by length, color, details, lace, embroidery, pearls, crystals, blusher, or other design elements. Please contact us before placing your order so we can confirm all details.
Can you make a veil based on my wedding dress?
Yes. You can send us photos of your wedding dress, and we will help you choose the veil style, color, length, and details that will match it best.
Can I send you photos for inspiration?
Yes, absolutely. You can send photos of your dress, hairstyle, accessories, or veil inspiration. Our designer will review them and recommend the best option.
Can you make the veil longer or shorter?
Yes, most veil styles can be made longer or shorter. Please contact us before ordering if you need a custom length.
Can you change the color of the veil?
Yes, many veils can be made in different shades such as ivory, milk, white, cream ivory, champagne, cappuccino, or other available colors. Please contact us to confirm the shade before ordering.
Can you add pearls, crystals, lace, flowers, or embroidery?
Yes, depending on the veil style, we can add or adjust decorative details such as pearls, crystals, lace, floral appliqués, 3D flowers, embroidery, or beading.
Can you remove sequins, pearls, or other details from a veil?
In many cases, yes. If you prefer a simpler or more minimal look, please message us before ordering and we will confirm whether this change is possible.
Can you make a veil based on my reference?
We can create a veil inspired by your reference and make the design as close as possible to the confirmed version. All details are discussed before placing a custom order.
Can I choose the exact placement of lace or flowers?
You can send us your preferences, and we will do our best to follow them. The placement of details is discussed before production.
Do custom orders cost extra?
Custom changes may affect the final price depending on the complexity, materials, and time needed. We will confirm the price before you place the order.
Can I change my order after placing it?
Please contact us as soon as possible. If production has not started yet, we may be able to make changes. If the item is already in production, changes may not be possible.
Can I cancel a custom order?
Unfortunately, custom orders cannot be cancelled after purchase, as each item is made individually according to the bride’s personal measurements, design preferences, and special requests.
Are all veils handmade?
Yes, each veil is carefully handmade with attention to detail, using delicate bridal materials and high-quality finishing.
Shipping, Delivery & Customs
How long does delivery take?
Delivery usually takes up to 14 days.
Does the 14-day delivery time include production time?
No. The delivery time of up to 14 days does not include production time. Production time depends on the item, design, and whether the order is standard or custom-made.
Will I receive a tracking number?
Yes, once your order is shipped, we will provide a tracking number.
Who is responsible for customs duties or import taxes?
The buyer is responsible for any customs duties, import taxes, or local fees that may apply in their country.
What happens if my package is delayed?
Shipping delays may happen due to customs, holidays, weather, or courier issues. We always provide tracking and will help you check the status of your package.
What is your delivery time?
Delivery usually takes up to 14 days.
Does production time include delivery time?
No. Delivery time of up to 14 days does not include production time.
Who pays customs duties?
The buyer is responsible for customs duties, import taxes, and any local fees.
Payment, Returns, Discounts & Platforms
When do I pay for my order?
Payment is made at checkout when placing the order.
Is my order confirmed after payment?
Yes, once payment is completed, your order is confirmed.
What is your return window?
Returns for eligible items are accepted within 3 days after delivery.
Are custom orders returnable?
No. Individual custom orders are final sale and cannot be returned or exchanged.
What condition must a returned item be in?
The item must be unused, unworn, clean, undamaged, and in its original packaging.
Do you offer discounts?
Discounts may be available during special promotions. Please check our website for current offers.
Do you sell on Etsy or other platforms?
Yes, we are also available on Etsy.