Refund policy

How to Request a Return

If you would like to return an eligible item, please contact us within 3 days of receiving your order. Include your order number and the reason for the return. We will provide you with the return instructions and the return shipping address.

Return Eligibility

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original packaging and accessories.
Show no signs of wear, damage, stains, odors, or alterations.

Please note that custom-made and personalized items cannot be returned or exchanged, unless they arrive damaged or we have made an error with your order.

Return Shipping

Customers are responsible for the cost of return shipping unless:

The item arrived damaged.
We shipped the wrong item.
The product has a manufacturing defect.

We recommend using a tracked shipping service, as we cannot be responsible for returned parcels that are lost in transit.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Non-Returnable Items

The following items cannot be returned:

Custom-made or personalized products.
Items returned after the return period.
Products that have been used, damaged by the customer, or altered after delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We will work with you to resolve the issue as quickly as possible.

Lost or Returned Packages

If a package is returned to us due to an incorrect shipping address provided by the customer or because it was not collected from the carrier, the customer will be responsible for the cost of reshipping the order.