Refund policy

Lost or Returned Parcels

If your parcel appears to be delayed or lost, please contact us and we will help you check the tracking information and contact the carrier where possible.

If a parcel is returned to us because of an incorrect address, refusal to accept the parcel, unpaid customs fees, or failure to collect the parcel, the customer will be responsible for the cost of reshipping.

If the customer does not want the parcel to be reshipped, the original shipping cost and any related return shipping costs will not be refunded.