Shipping policy

At ShockVeil, every bridal piece is carefully prepared, packed, and shipped with attention to detail. We understand how important your wedding timeline is, so we do our best to make the shipping process clear, reliable, and transparent.

Order Processing Time

Most of our products are handmade or made to order. Please allow 5-10 business days for your order to be prepared before shipment.

Processing time is the time we need to create, check, pack, and prepare your item for shipping. It does not include delivery time.

If your order is custom, personalized, or requires additional changes, the processing time may be longer depending on the design and complexity of the item. If extra time is needed, we will contact you.

Estimated Delivery Time

Estimated delivery time is up to 14 days after the order has been shipped.

In many cases, parcels arrive earlier, but delivery time may vary depending on the destination country, postal service, customs clearance, holidays, weather conditions, and other factors outside our control.

Please note that we do not have direct control over customs offices, border checks, or local delivery services after the parcel has been handed over to the shipping carrier.

Shipping Destinations

We ship internationally. Delivery availability, delivery time, and shipping cost may vary depending on the destination country.

For some locations, additional shipping charges may apply if the standard shipping fee does not cover the full cost of delivery. In this case, we will contact you before shipment.

Shipping Cost

Shipping costs are calculated and shown at checkout, unless otherwise stated.

If your order qualifies for free shipping according to our current store policy or promotion, the shipping cost will be covered by us.

Please note that shipping fees are non-refundable once the order has been shipped.

Customs Duties, Taxes & Import Fees

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Shipping Address

Please make sure that your shipping address is complete and correct before placing your order.

We are not responsible for delays, lost parcels, or failed deliveries caused by an incorrect or incomplete shipping address provided by the customer.

If you notice a mistake in your address, please contact us as soon as possible. We can update the shipping address only if the order has not yet been shipped.

Tracking Information

Once your order has been shipped, we will provide tracking information if it is available for your shipping method.

Please allow some time for the tracking number to update after shipment. In some cases, tracking updates may appear only after the parcel reaches the destination country.

Delivery Delays

We always do our best to ship orders on time, but delivery delays may happen due to:

customs clearance
postal or courier delays
holidays or high-volume shipping periods
incorrect or incomplete address
weather conditions
local delivery service issues
force majeure circumstances

Delivery delays caused by shipping carriers, customs, or local postal services are outside our control and are not a reason for order cancellation after the item has been shipped.

Important Wedding Date Notice

If you need your order for a specific wedding date, please contact us before placing the order. We will honestly advise whether the timeline looks possible.

We recommend ordering as early as possible to avoid stress caused by customs, postal delays, or peak shipping periods.